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TTQS Talent Quality CertifiedISO 27001 Information Security Certified

Software · Systems · AIA Partner You Can Trust

We build high-quality software and integrate complex systems, backed by hands-on work with RAG, AI Agents, and other generative AI technologies — a technology partner you can rely on.

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ABOUT US

About IMSOFTWARE

IMSOFTWARE delivers high-quality software development and system integration for enterprises. We combine deep technical foundations with broad industry experience to become the technology partner our clients trust most — and to meet a fast-changing market together.

TTQS
Talent Quality (TTQS)
ISO 27001
Information Security

Vision

Better services and better value, so people can live and work better.

Mission

Quality is not an option — it is the standard we hold to, without exception.

Culture

A company exists not only to earn a steady profit, but to build the well-being and the future of its people.

SERVICES

What We Do

From enterprise backends to the cloud, from mobile apps to self-service kiosks — full-spectrum software development and system integration.

Java Development

Robust enterprise backends and microservice systems built with Java and Spring Boot.

.NET Development

Enterprise applications and integration systems on the .NET stack, balancing performance with maintainability.

Cloud Integration

Cloud architecture planning and system integration — migrate, connect, and scale.

IoT Integration

Sensor and cross-system data integration for IoT applications and monitoring solutions.

Mobile App Development

Android and iOS mobile development, covering both native and cross-platform.

Multimedia Self-Service Kiosks

Hardware–software integration for self-service terminals, with multimedia interaction and self-guided workflows.

CORE PRODUCTS

Core Products & Solutions

Both core products center on next-generation VAT refunds for foreign travelers, under the I'M TAX brand.

I'M TAX · Staff-Assisted

Next-Generation Foreign Traveler VAT Refund System

An iPad counter setup paired with staff assistance, guiding foreign travelers through their refund applications with better speed and higher satisfaction.

Product shot of the next-generation foreign traveler VAT refund system: a tablet showing the refund processing interface, a passport and an electronic invoice on the desk, and callouts on the right for passport scanning, invoice scanning and electronic signature.
Utility Model Patent

This product's innovative technology and core design are protected by a granted utility model patent titled "Automated Tax Refund System".

MRZ Passport Recognition

Reads the passport machine-readable zone to speed up traveler registration and refund document generation.

Hardware–Software Integration

A single tablet replaces a stack of peripheral hardware — highly portable and far simpler to run.

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I'M TAX · Traveler Self-Service

Next-Generation Foreign Traveler VAT Refund Kiosk

Built for department stores and international travelers, making the refund process more intuitive and far smoother.

Product shot of the next-generation foreign traveler VAT refund kiosk: a traveler using the touchscreen of a self-service refund machine in a department store, with a TAX REFUND light box above the unit.
Optical Character Recognition

OCR reads passports, Taiwan Entry Permits and supporting documents, sharply reducing the problems travelers hit at the machine.

Hardware–Software Integration

Avoids the warranty and parts-shortage problems that came with bolting extra hardware onto Windows-based systems.

8 languages supported
繁體中文简体中文日本語한국어Tiếng ViệtภาษาไทยEspañolEnglish
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AI SOLUTIONS

Moving Into AI

IMSOFTWARE is actively investing in generative-AI R&D, helping enterprises bring AI into real operational scenarios and create measurable value.

We design RAG and AI Agent workflows with LangChain and LangGraph, then deploy them securely at scale on AWS.

RAG

Ground accurate, traceable answers in enterprise knowledge and vector search.

AI Agents

Plan steps, call tools and automate work across connected systems.

LangChain × LangGraph

Orchestrate complex, stateful AI workflows with control.

AWS Cloud Deployment

Deploy secure, highly available AI services at scale.

Core Technologies
RAGAI AgentsLangChainLangGraphAWSVector DatabaseLLM
OUR VALUES

Our Core Values

A company exists not only to turn a profit, but to build the well-being of its people.

Expertise

Deep technical foundations and broad industry experience.

Quality

Quality is not an option. Every project, on time and to spec.

Integrity

Integrity first, building relationships that last.

Service

Client needs at the center, with flexible, responsive support.

SERVICE MODELS

Engagement Models

IMSOFTWARE offers a range of engagement models to suit different client needs, so we can put the right solution in place and meet a fast-changing market together.

Project-Based Delivery

End-to-End Ownership

Our team takes on the entire project — requirements interviews, planning, development, testing and go-live — with clearly defined scope, schedule and deliverables. Suited to mid-to-large system builds and integration work.

Single Point of AccountabilityControlled QualityDefined Deliverables
On-Site Outsourcing

Embedded Engineers

We place experienced engineers on site to work inside your team and your existing systems, adjusting headcount and engagement length as needs change. Suited to long-running projects, system maintenance or extra capacity.

Immediate SupportFlexible StaffingFast Team Integration
PORTFOLIO

Projects & Product Track Record

Spanning telecom, banking and insurance, government policy programs and mobile applications — deep experience building and integrating mid-to-large systems.

Chunghwa Telecom Enterprise Business Group
Digital Wallet Integration Platform

Contributed to the digital wallet program run by Chunghwa Telecom's Enterprise Business Group together with the Ministry of Digital Affairs.

System Integration2024–Present
Chunghwa Telecom Enterprise Business Group
Insurance Guaranty Fund IFRS Platform

Contributed to the IFRS management service platform built by Chunghwa Telecom's Enterprise Business Group for the Taiwan Insurance Guaranty Fund.

IFRS · System Integration2023–Present
Chunghwa Telecom Enterprise Business Group
Network & Hardware Monitoring Platform

Development support, with execution quality and team performance recognized by the client.

Monitoring Platform2024–Present
Trade-Van Information Services
Taiwan Insurance Institute

Full-project development, delivered ahead of schedule, with execution quality and team performance recognized by the client.

Full-Project Development2024–2025

Trusted By

  • Chunghwa Telecom
  • Trade-Van Information Services
  • Cathay United Bank
  • Cathay Century Insurance
  • Taiwan Cooperative Bank
  • Bank of SinoPac
PARTNER SOLUTIONS

Partner Products

Enterprise hardware and software partner solutions spanning AI applications, e-signature, cloud services and endpoint management — helping you build a secure, efficient and easily managed digital workplace.

AWS cloud services product shot: a laptop showing the AWS Management Console with EC2, S3, RDS and Lambda alongside billing and CloudWatch monitoring panels, an AWS cloud logo to the left, server racks to the right and a Claude Enterprise sign in the foreground.
Cloud Services

Amazon Web Services (AWS)

Global-scale cloud infrastructure — from compute and storage to AI services, scaling with your needs.

AI support product shot: a laptop showing a Q&A interface with a question about product warranty periods and its answer, with a robot character standing beside it.
Knowledge Base

Document-to-Knowledge Base / AI Support

Turn scattered documents into a queryable knowledge base so staff and customers get precise answers in natural language.

DottedSign e-signature product shot: a laptop and a phone both showing a contract e-signature screen, with a padlock shield icon at the upper right.
E-Signature

DottedSign

A compliant e-signature platform that cuts contract signing from days to minutes.

Cloud hosting product shot: a 3D illustration of server racks inside a glowing cloud shape.
Cloud Hosting

TWS VCS

Asia's first commercially available supercomputer, offering elastic high-performance compute.

ASUS Control Center product shot: an external monitor showing a management dashboard with system health, system usage and a device status list, with an ASUS laptop beside it.
Endpoint Management

ASUS Control Center (ACC)

A centralized IT management platform for the performance and security of your fleet.

ManageEngine Endpoint Central product shot: a tablet showing an endpoint management dashboard with device counts, missing patches, software updates and vulnerability stats, with a Windows laptop, a Mac laptop and a phone in front.
Endpoint Management

ManageEngine Endpoint Central

One platform to manage and secure every endpoint in your organization.

Hardware

Business PCs & Peripherals

Business PCs, equipment and peripherals to meet your IT infrastructure needs.

Learn more

Need expert help?

Talk to our engineering team and let's find the solution that fits.

+886 2 7756 6073im@imsoft.com.tw
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